Microsoft 365 Manager - Systems Engineer

Description & Requirements

MAXIMUS is seeking an experienced Microsoft 365 Manager - Systems Engineer to server as an integral part of a team that supports the implementation, testing, and maintenance of all enterprise-level Microsoft 365 services.

This role requires a combination of technical knowledge, managerial skills, and strategic thinking to effectively oversee Microsoft 365 administration within the organization.

Essential Duties and Responsibilities:
- Manage the team by effectively communicating job expectations and goals and driving accountability; planning, monitoring, and appraising job results; coaching, counseling, developing personal growth opportunities.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
- Provide 3rd level support for operations to resolve critical issues quickly.

This may include occasional off-hours and weekend work and periodic on-call support.
- Liaise with corporate IT teams and project stakeholders to communicate and coordinate.
- Be a main point of contact for communication ensuring that all stakeholders are aware of IT project status and issues, coordinate activities requiring project resources, communicate project requirements and constraints to the IT implementation teams.
- Responsible for creating and implementing integrated communications.
- Define KPI and metrics for business processes and methods for measuring and monitoring.
- Collate feedback on process performance.
- Measure and monitor the effectiveness of processes to ensure consistent value delivery.
- Work with operations and IT teams to perform incident root cause analysis.
- Assist in developing and documenting actions to assure problem resolution or to implement corrective/preventive action and document resolution.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Translate business requirements into system specifications and functional designs by producing documents on how to implement changes to the system.
- Oversee the execution of testing strategies applicable to the systems of interest.
- Oversee and recommend systems enhancements to the business issues and process challenges for the organization.
- Performs other duties as may be assigned by management.

Job Duties/Responsibilities:
-Provide day to day management and guidance of team responsible for Microsoft 365 enterprise environments, as well as other products supported by team.

-Hold regular one on one and team meetings.

-Support career development for direct reports.

-Coordinate required systems maintenance and monitoring.

-Implement corporate security practices/policies for all systems supported by team.

-Attend meetings and provide status reports...