OTC Specialist

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered.

You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company.

We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities.

Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence.

Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture at DHL Express UK are an extremely important aspect of our business.

We embody our culture in three core attributes;


* Head: Being Results Orientated &  Leveraging Strengths


* Heart: Providing Purpose & Having and Creating Trust


* Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’.

We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

We are seeking an OTC Specialist to support the UK Customer Accounting, Sales and Operations teams on day to day requests related to OTC processes.

Liaise with the relevant Global OTC Teams and Shared Services (Billing &CDM) to ensure timely resolution of the issues.

The role includes extensive liaison with the UK Customer Accounting, Sales and Operations teams and with the Shared Service Centre’s (Billing and CDM).

It also includes managing several different strands of work in achieving this.


* Manage day to day request from UK Sales Team related to OTC Billing and Account Opening/ Customer Onboarding processes.

Continually look for ways to improve and automate processes if necessary.


* Support Customer Accounting Queries and Credit Control Team on day to day Account level queries impacting customer queries or collection process.


* Liaise with Global Billing Team to implement interim pre-billing correction processes for reoccurring...