COMPLAINT ANALYST I

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnjmedicaldevices.com/es-419

DE&I Statement

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.

Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.

Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

We are searching for the best talent for Complaints Analyst l to be in Ciudad Juárez (Salvarcar)

Purpose:

Under general supervision, the Complaints Analyst I will be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards.

This individual will review documentation from incoming calls, faxes, and emails from all areas of the world.

This individual will also obtain adequate information to ensure proper documentation, investigation (including product testing), and closure of each complaint, in order to make and document sound regulatory reporting decisions/justifications for worldwide reporting.

The individual applies standard practices and techniques in specific situations, adjusts and correlates data, recognizes discrepancies in results, and follows operations through a series of related detailed
steps and processes.

You will be responsible for :


* Responsible for complaint management (Entry, Follow ups, Product Analysis, Closure, etc.)


* Possess a thorough understanding of the complaint database.


* Understands basic principles, theories, concepts, and techniques related to customer complaints.


* Establish reports for the prompt review of new complaints, regulatory reporting decisions, and follow-up.


* Develop, establish, prepare, and distribute dashboards and reports to assure complaints are processed in a timely manner.


* Responsible for coding the event and ensuring that all the required informat...