Body Shop Manager

Position Summary - Responsible for the day to day operation of the branch's Body Shop in compliance
with established policies and procedures.

Plans, directs and controls the activities of the Body Shop to
ensure the overall growth and profit objectives are met.

Formulates the major objectives, specific plans, plan
procedures and programs for the Body Shop; evaluates the department's
results and performance against objectives.

Maintains the highest quality standards of professionalism in serving
the customer and identifying their needs.
Essential Duties and Responsibilities include the following.

Other duties may be assigned.
 Assesses present and future needs, trends, problems and profit opportunities of the Body Shop.
 Within the Company's overall plans and policies, establishes short and long term operating and financial
objectives for the Body Shop.
 Ensures that approved policies and objectives are clearly understood and effectively applied within the
department.
 Formulates annual and monthly sales/profit objectives and expense budget in accordance with company
objectives.
 Reviews and appraises the results of activities within the department and takes appropriate action as
necessary.
 Travels with outside sales force and own on to customer locations on a regular basis promoting the Body Shop and other dealership departments.
 Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of
outside sales force.
 Maintains appropriate communication within and between all departments within the branch.
 Promotes safe work habits and ensures that safety rules are followed.
 Develops and maintains policies and practices which will ensure positive employee and customer
relations.
 Is familiar with the activities of competition, market conditions and department operation; keeps the
 General Manager informed.
 Coordinates the processing of warranty claims with Warranty Manager and administers warranty and
policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
 Other duties as assigned

Behaviors

Preferred


* Leader: Inspires teammates to follow them


* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an ...