Service Administrator

Service Administrator

Hooksett, NH, USA Req #694

Tuesday, October 22, 2024

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:



* Training


* Tuition assistance


* Employee stock purchase plan


* Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)


* 401(k) with match


* Competitive wages


* Paid time off


* 10 paid holidays


* Work schedule: M-F, day shift

Responsibilities:

Our Hooksett, NH location is looking for a full time Service Administrator.

The responsibilities of the position consist of, but are not limited to:



* Opening and closing work orders for all types of customers


* Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer


* Answering the phone and providing customer service


* Research billing and invoicing questions and provide solutions.


* Assist with dispatching service technicians.


* Assist with technician and office payroll.


* Cross train with other admin staff to provide back-up in all positions


* Various other office and service duties as assigned by Management

Qualifications:



* Customer service experience is highly preferred.


* Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.

Previous ERP experience is a plus.


* Possess excellent verbal and written communication skills.


* Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.


* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.


* Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.


* Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

About Alta:

Culture is Job #1.

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.

More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a ...