Commerical Lines Manager

Commercial Lines Manager

 

POSITION SUMMARY

 

The Mahoney Group delivers expert advice to our clients that inspires confidence to face whatever lies ahead.  The Commercial Lines Manager plays a pivotal role in delivering our ideal results by managing and motivating our Commercial Lines team.  The Commercial Lines Manager works closely with leadership to develop and implement agreed-upon strategies.  This role includes the crucial function of creating and executing plans to coordinate resources to meet profitability and service goals.   This position is responsible for hiring individuals to fit the needs of the department while aligning the aspirations and strengths of individuals to their appropriate roles.

 

OBJECTIVES

 


* Effectively lead and mentor a team of commercial lines account managers and support staff while fostering a culture of excellence


* Oversee daily operations, assignments, and performance evaluations within the commercial lines service department


* Ensure company goals and objectives are being met by each employee


* Train new employees on company standards and procedures


* Attend and participate in internal meetings and complete required training


* Identify opportunities for service improvements based on client feedback and industry trends


* Develop best practices for service offerings


* Maintain knowledge of the agency management system (EPIC) and supporting applications


* Perform other related duties as assigned by management


* Work in conjunction with the Practice Group Leader to meet the service and profitability goals of the Practice Group

COMPETENCIES


* Exceptional interpersonal and communication skills; ability to build rapport


* Strong problem-solving and analytical capabilities


* Sound understanding of business goals


* Possess financial and business acumen


* Expertise in identifying the skills and behaviors required of teammates to meet company objectives


* Provides exceptional Customer Service


* Ability to analyze company and employee development needs


* Ability to communicate effectively with senior management and other departments


* Ability to organize training initiatives for departments within the company


* Ability to effectively organize and manage multiple company initiatives


* Aptitude for coordinating efforts across departments and teams to achieve common goals and objectives

 

EDUCATION & EXPERIENCE



* State insurance license and additional industry certifications (CIC, CPCU, etc.) are a plus


* Proven experience in commercial lines insurance and leadership roles


* Strong knowledge of commercial insurance products and the insurance industry

 

PHYSICAL REQUIREMENTS

The physical requirements are representative of those that must be met to successfully perform the essential functions of this job. 

 


* Sit at a desk and use a computer for extended periods of time...