Guest Experience Specialist - Front Office - Crowne Plaza®Dubai Festival City

Do you see yourself as a Guest Experience Specialist for Crowne Plaza® Dubai Festival City?  

There’s nothing complicated about dealing with business people.

They’re just people.

Doing business.

By day, international marketing superhero.

By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab.

Or Mario, who’s secretly missing his cats.

The early riser, who’s first in the gym.

The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels.

These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites.

In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day


* Be the warm welcome that kicks off a memorable guest experience


* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone


* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay


* Handle cash and credit transactions


* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes


* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns


* Stay safe all the time.

Following our safety procedures, you’ll report all incidents and wear any protective gear needed


* Take pride in your appearance and place as a brand ambassador


* Always know what events and activities are on the day’s schedule


* Jump into other ad-hoc duties when your colleagues need your help


* Be a trusted contact for all guests.

Help them with anything from bill issues to local knowledge, and loop in management when necessary

What we need from you


* Communication skills – guests and colleagues  will need to come to you with concerns as well as compliments, so you’ll be easy to talk to


* Fluency in the English language - extra language skills would...