Technology Support Specialist

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist at JPMorgan Chase within Corporate Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities.

Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm.

In this role you are committed to executing with efficiency and are focused on continuous improvement in service delivery,all while upholding a high level of customer satisfaction.

Job responsibilities


* Provides daily monitoring of Media management systems.


* Provides Incident management resolution for requests to add tapes.


* Completes daily operational Health Checks.


* Provides guidance to other groups for media related projects/activities.


* Manages the lifecycle of media.


* Provides structured metadata to Legal team for multiple users and periods.


* Provides support for legacy restore requests, loading tapes as requested.


* Transfers information to requesting depts.

via multiple modes of data transfer.


* Performs quality assurance checks at the end of the process to make sure data provided to legal is accurate.


* Manages and supervise multiple third-party forensic restoration vendors.


* Possesses change Management experience

Required qualifications, capabilities, and skills


* Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support


* Good analytical skills.


* Good level knowledge of backup environment and media management.


* Process driven and risk aware.


* Self-starter, organized, detailed-oriented and ability to work independently.


* Prioritization skills and multitasking ability.


* Excellent communication skills.


* Incident Management experience.


* Ensure all activities are executed to expected standards.


* Continuous incident and request management support.


* Follow documented policies and procedures and adherence to Risk & Security controls.

Preferred qualifications, capabilities, and skills


* Familiarity with troubleshooting techniques for hardware, software, and technology systems


* Capability to document issues, procedures, and root cause analysis


* Ability to lift heavy objects

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a...