Sales Support Representative

Essential Duties and Responsibilities include the following: 


* Receive inquiries from customers, establish selling price via company pricing policy, prepare and submit tender/ quotation proposals in a timely manner to customer with a high focus on securing the order.


* Follow up on tender/ quote to determine if they will become orders or lost sales.

Provide feedback to management and outside sales for further follow-up.


* Develops good relations with distribution to assist them in promoting our products and services.


* Maintains quote, order and backlog files and records per company policies.


* Maintain required department documents such as specifications, price list, customer account list, and any other controlled documents issued on sales.


* Performs accurate and thorough order entry and assures proper contract review has occurred for each order.


* Support receivables department as required to ensure payment terms are adhered per contract.


* Communicate with customers timely to maintain customer satisfaction throughout job.


* Provide liaison between outside sales, manufacturing, and customer by keeping close contact with prospective clients throughout sales cycle.


* Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided.


* Assists Sales Management in developing forecast reporting and meeting company targets.


* Represents the Sales Department on various high-level projects or work groups.


* Assists Sales Support Manager in maintaining SOPs and Work Instructions.


* Evaluates order entry systems for accuracy and suitability.


* Coordinates with distribution on delivery of material, when needed, for active orders.


* Provides after hour assistance, as required, in support of customer service.


* Perform job functions in accordance with Vallourec USA Corp’s.

Standard Operating Procedures.


* Participate in Vallourec USA Corp.

Employee training programs as required.


* Fully and actively participate in the corporate QHS&E policies to promote a safe work environment for all employees.


* Comply with Vallourec USA Corp.

dress code policy for the high level of visibility at the regional corporate headquarters


* Completes any other duties as assigned by Sales Management staff.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:


* Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.


* Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.


* Teamwork - Balances team and individual responsibilities...