Certification Tracking Specialist - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for Certification Tracking Specialist to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Certification Tracking Specialist is responsible for maintaining a daily spreadsheet of active providers pending DMA and updates comments in NND documenting to follow up with providers until completion of DMA.

Essential Duties and Responsibilities: - Maintains a daily spreadsheet of active providers pending DMA; - Update comments in NND documenting follow up with providers until completion of DMA; - Routinely communicates with PDR and PRC on status or priority providers pending DMA; - Provides feedback on providers who are struggling with DMA content to Provider Development and Retention; - Notify PDR, PRC, and Scheduling upon completion/updating of DMA; - Works closely with other teams within Provider Development and Retention for provider outreach on special projects (new DMA updates, etc.); and - Assists with occasional overflow of Provider Relations Specialists and Report Tracking Specialists if needed.

Additional Duties and Responsibilities: - Place and answer phone calls to and from medical providers; - Attend meetings as directed; - Work effectively within a team dynamic; - Adapt to new instructions, requests or procedures as provided; - Maintain a high sense of urgency at all times; and - Other duties as assigned.

Knowledge/Skills/Abilities: - Ability to read and comprehend instructions, correspondence, and memoranda; - Ability to write correspondence; - Ability to effectively present information in one- on- one and small group situations to customers, clients and other employees if the organization; - Ability to add, subtract, multiply and divide all units of measure; - Ability to compute rate, ratio and percent and to draw and interpret bar graphs; - Ability to apply common sense understanding to carry out written or oral instructions; - Ability to deal with problems; and - Proficient in the following computer software: Microsoft Excel, Internet functions (searches, research), Microsoft Word, and Microsoft Outlook.

Working Conditions: - Normal office environment with some exposure to moderate noise from office equipment and/or generated by staff members; - Extended hours are occasionally required beyond the regular eight hour work day; - Frequently utilizes telephone, computer, and printer; occasionally utilizes copy machine; and - Occasionally lifting and/or carrying items weighing up to approximately twenty- five pounds.

Generally sedentary work but requires walking up to approximately twenty- five percent of work time in carrying out job functions such as obtaining information from staff members, overseeing office and the like.

- Work shift available will be 8:00am--4:30pm CST (Monday through Friday)

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

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