Control Manager - Branch Network Product - Vice President

As the first line of defense for JPMorgan Chase & Co.

(JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk.

While effectively managing risk, we meet our commitments to our clients to keep their money safe and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing landscape.

As a Control Manager Vice President supporting the Consumer Bank Branch Network Product team, you will lead the development of an enhanced control framework that supports a continuous and integrated approach to risk assessment.

Your role will also involve ensuring that the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

In this role, you will collaborate with the Head of Product for the Branch Network and partner with product teams across ATM Channel, Branch Workforce Technology and Branch Operations, and Sales Incentive & Growth.

The role will also lead a Control Management team to help develop the control framework for the next generation of Branch systems and tools.

Job Responsibilities:


* Develop, enhance, and monitor the risk and control framework


* Enable strategic initiatives by providing risk and control design expertise and navigational assistance to help connect the dots across the line of business(es)


* Advise and influence senior leaders / business executives on key decisions and major risk and control initiatives


* Perform walkthroughs and assist critical lines of business with process mapping and risk identification, designing the controls framework and testing the controls


* Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment


* Ongoing monitoring and assessment of operational risk and control environment


* Perform issue/action plan workflow end-to-end, including root cause analysis and working with your business and impacted stakeholders to develop them and to validate the remediation


* Identify meaningful metrics to inform on the health of the operational risk and control environment


* Develop enhanced reporting for controls through use of automation, if required


* Identify, assess, advise, and drive strategic solutions to increase efficiency and create a more resilient operating environment


* Collaborate with senior business clients and partners across functional areas (e.g., Legal, Finance, Compliance, Risk)


* Provide effective leadership and mentorship to support the professional growth and performance of a direct report

Required Qualifications, Skills and Capabilities:


* Bachelor's degree or equivalent experience required


* 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance


* Proficient knowledge of control and risk management concepts ...