Virtual Banking Team Lead - Plano, TX

As a Virtual Banking Team Lead you will leverage your leadership and communication skills to act as the standard bearer of Chase and create a world-class customer experience by leading a team of Virtual Bankers.

As a Virtual Banking Team Lead you will ensure the team will meet and exceed customer expectations and will create a customer centric culture in the Virtual Branch.

You will direct all aspects of branch operations, grow deposits and relationships and coach bankers.

You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future.

You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

Job responsibilities


* Manage and coach Virtual Branch employees to engage customers


* Deepen relationships with clients


* Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want


* Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings


* Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes


* Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers


* Improve revenues and expenses and grow the business, while exceeding customer expectations


* Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture


* Address client issues promptly and effectively


* Build partnerships with One Team Chase partners to build brand and relationships


* Bring out the best in bankers by providing training, coaching, and motivation consistently

Required qualifications, skills and capabilities


* 3+ years of experience leading a team


* Must be willing to work in an environment that requires 100% phone-based customer interaction


* Ability to set the tone of the virtual branch to provide an exceptional customer experience and a dynamic, engaging culture


* Delivers exceptional customer experience by acting with a customer first attitude


* Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships


* Exudes confidence with bankers when sharing product knowledge and solutions

Preferred qualifications, skills and capabilities


* Experience working within a retail branch is a plus

"This role is not eligible for immigration sponsorship"

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through...