Payments Digital & Design Product Strategy Manager - Vice President

As a Digital Strategy Product Manager in Payments' Digital & Design, you are an integral part of the team that innovates new digital product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities


* Help drive the development of the product vision for Global Banking and Payment's digital offerings (including online, mobile, API)


* Lead strategy initiatives for the Digital & Design organization, fostering innovation, collaboration, and customer-centricity.

Support leadership, promote vision internally and externally to clients and prospects, as well as to the external analyst / consultant community


* Ensure the firm's digital channels maintain a market-leading position and perform well in external benchmarks.

Drive strategic market / competitive intelligence agenda; partner with internal Marketing and Research teams, external consultants and analysts, on competitive intelligence and market studies to support the Digital and Design innovation roadmap.


* Continuously assess the client needs, stay up to date on the latest competitor offering and emerging market trends across Payments, Trade, Merchant Services for focus markets/segments and work with Global Channels Product to develop a roadmap and deliver a winning client proposition.


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Support development of internal and external thought leadership to promote Digital Channel capabilities


* Collaborate with Marketing to develop a differentiated value proposition for target client segments and personas


* Serve the primary point of contact with Business Management to ensure bilateral alignment with key business metrics / KPIs / projections


* Oversee the development of sales collateral to ensure Global Banking Sales are able to communicate Digital & Design strategy and offerings to clients and prospects Support digital marketing campaigns across various channels, such as social media, email, and search engine marketing


* Collaborate across Digital and Design and Product on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to ...