Product Associate, Rewards

Connected Commerce is a new and innovative line of business, dynamically designed to expand Chase's business ventures beyond core financial services.

We are focused on building the future of Chase's digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful - all in service of our core mission to help customers make the most of their money.

As a Product Associate within the Rewards Team, you will author and release content on various Chase websites.

The duties and functions of this role will require superior organization, effective communication, initiative, sound decision-making and the ability to coordinate efforts with multiple partners.

You should possess structure, attention to detail, quality focus, and flexibility within a high-paced, deadline driven organization.

You must work well in a team environment, be a strong partner with our control, technology, and business partners, be able to represent the team with professional courtesy and acumen and deliver flawless work output.

Job responsibilities



* Execute a Book of Work via Jira and Confluence dashboards with reporting to various teams


* Manage daily and weekly work to ensure deadlines are met within release guidelines with no workflow defects


* Maintain and review all work as part of a control process frequently for process improvement


* Collaborate with various stakeholders for completion of Book of Work


* Support other release, defect, and initiatives as needed during non-scheduled hours


* Communicate and present effectively to stakeholders and partners


* Demonstrate exceptional interpersonal skills including collaboration and relationship building


* Work autonomouslymanaging competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output


* Demonstrate adherence to policies and procedures

Required qualifications, capabilities, and skills



* 2+ years of experience in a content or communications role with a focus on use of technology


* 1+ years of experience in a process improvement role with a focus on client experience


* Excellent written and oral communication skills

Preferred qualifications, capabilities, and skills


* Experience with AEM tool


* Experience working within JIRA

To be eligible for this position, you must be authorized to work in the United States.

We do not offer any type of employment-based immigration sponsorship for this position.

Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small busine...