Product Solutions Manager - Healthcare Payments - Vice President

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies.

As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs.

As a Product Solutions Manager in Healthcare Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales.

You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

We are seeking a dynamic and experienced Product Solutions Manager ready to elevate their career to a management role, overseeing a team of Product Solution Managers who support client relationships in the for-profit, middle-market Healthcare Services sector.

This role is pivotal in driving the adoption of client-facing products and capabilities, ensuring solutions are tailored to meet clients' needs and objectives.

As a leader in solutioning, you will collaborate closely with Sales teams to deliver tailor-made product solutions and leverage your problem-solving skills to thrive in a fast-paced environment.

You will act as the voice of the customer, understanding their needs and communicating feedback to Product teams, while managing a team quota, lead generation, and pipeline management.

Additionally, you will partner with the Treasury Management and Banking Teams to support the Healthcare Services market..

Job responsibilities


* Manage a team of Product Solutions Managers supporting client relationships aligned to the Healthcare Services Market (or for-profit, healthcare middle market).


* Establish and manage an effective business plan to achieve individual and team quotas


* Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives


* Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends


* Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials


* Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap


* Drives cross-functional collaboration across JP Morgan & Healthcare Payments partners to deliver business results and implement improvements to the client experience.


* Represents team to Senior Management for key business updates and overall performance as it relates to sales activity.


* Identifies and addresses training opportunities to ensure team is equipped to meet their objectives.


* Offers direction and serves as a reso...