Senior Product Associate - Rewards Strategy

The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points.

The Rewards Redeem General Manager & Rewards Engagement team is comprised of several redemption option verticals, including Gift Card, Point Transfer, Pay with Points, and Pay Yourself Back.

As a Senior Product Associate within Rewards Strategy, you will be joining a high visibility strategy team supporting the Pay with Points and Pay Yourself Back redemption programs.

You will ensure customer engagement and business objectives while maintaining a strong controls environment.

You will work cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.

Job responsibilities


* Support internal (Freedom, Sapphire, Ink) relationships while executing program strategy against business objectives


* Support the compilation & execution of campaigns by working with External Partners, Marketing, Operations, Product and Testing teams


* Maintain roadmap for product vision, while optimizing the customer experience


* Support marketing strategy and execution


* Analyze campaigns against performance KPIs and find opportunities to optimize future performance


* Assist with executive level presentations for senior management that communicate innovation roadmap strategies, financial impact, execution plans and customer experience


* Work with Product, Operations, Finance and external partners to ensure contractual obligations are fulfilled


* Play an active role in cross-product strategy, specifically Voice of the Customer initiatives

Required qualifications, capabilities, and skills


* 3+ years of Business Strategy or Product experience


* Problem solver with ability to identify business opportunities


* Ability to influence cross-functional internal and external teams


* Analytical thinker with ability to interpret data to identify key insights that drive change


* Effective communication and presentation skills


* Bachelor's Degree or equivalent experience required

To be eligible for this position, you must be authorized to work in the United States.

We do not offer any type of employment-based immigration sponsorship for this position.

Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive tot...