Corrections & Remediation Testing Associate II

The CCB Remediation and Correction functional area is dedicated to identifying, classifying, and correcting customer impacts resulting from business process or operational disruptions within Consumer and Community Banking (CCB).

The team focuses on rectifying affected accounts by recalculating or crediting finance charges, fees, and rewards balances; adjusting finance charge and fee structures; and initiating customer communications.

As a Corrections & Remediation Testing Associate II within the Correction and Remediation team, you will be an integral part of a team of Business Analysts, Correction Analysts, and Testing Associates responsible for customer account corrections.

You will conduct end-to-end testing of case requirements, analyze code against these requirements and execution plans, and ensure the correct usage of data sources, standard code, adherence to guidelines and regulations, and best practice standards.

Job responsibilities


* Identify scenarios based on Correction Case requirements and manually validate them on front-end applications


* Communicate effectively with Business Analysts, Developers, and Project Managers regarding identified issues


* Work under tight deadlines, sometimes within 10 days or less


* Develop test plans, processes, job aids, tools, and approaches, and communicate defects effectively


* Validate data against business requirements


* Ensure correct formatting and logic of all output files


* Engage actively in discussions on process adherence and improvement

Required qualifications, capabilities, and skills


* 5+ years of quality testing experience


* Ability to write test plans and test scripts


* Advanced proficiency in Microsoft Excel and PowerPoint


* Ability to influence and direct activities outside of direct control


* Capability to manage multiple problems simultaneously


* Strong written and verbal communication skills


* Team player with the ability to work independently

Preferred qualifications, capabilities, and skills


* Experience working with a Chase CCB Line of Business


* 1+ year of credit card business experience/knowledge is a plus


* Knowledge of SQL and SAS

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive...