Service Representative

Comply with Safety and cyber security policies, practices, and procedures

Comply to the mandatory safety policies( Preparation, Risk assesement preparation, POWRA Prearation, Ensure the PPE Availability and Risk Mitigation, reporting near Miss after completing the RA and POWRA, Strict Compliance of LOTO, etc)

Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)

Organise the required project site logistics (site huts, tools etc.).

Co-ordinate with customer for entry gate pass, work permit etc.

Co ordinate with Sales team to propose the suitable solutions

Experience in ATS, PLC and Automation activities

Experience in Power Quality and network Audits

Experience in Power factor correction and Active and Passive harmonics filters

Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.

Schedule site weekly activity including resources- For Long term Projects

Monitor and report on the job progress- For Long term Projects

Allocate appropriate resources and monitor external cabling is in accordance to the cable schedule.

Insulation check of all external control cables verification and its documentation.

Use all digital tools designed for SE FSR

Analyze and explain reports results to customers and management

Escalate quality or technical issue detected on field

Track Installed Base (serviceable assets)

Advise customers on different opportunities to optimize its install base and create lead generation business opportunities

Prepare and compile the as built installation documentation and cable schedule

Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)

Support planners, coordinators, project manager to get good customer site condition understanding

Understand Ecostruxure offer and provide technical explanation to customers

Co-ordinate with the customer during the job progress and attend daily / weekly site meetings.

Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, ...).

Get signature from customer for acceptance after the execution of the on-site work

Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.

Develop innovative solutions to more complex technical problems that arise during start-up and maintain the record for future reference.

Research, evaluate, and recommend new products or equipment's upgrades that will meet customer needs.

Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
Qualifications

Associate degree in Electrical Engineering

Expereince in MV/LV Switchgears, Transformers, PLCs, Powerfactor corrections, Power Quality Audit and VFDs

Qualit...