Facilities Support Supervisor - DPSS

ABOUT THE POSITION

The Department of Public Social Services (DPSS) is hiring a Facilities Support Supervisor located in Riverside.

This position will work under the direction and report to the Administrative Services Officer for the Facilities Services Unit.

The Facilities Support Supervisor will oversee the day-to-day operations of the Facilities Support Center and lead a dedicated team of DPSS Technicians in providing services across 37+ sites throughout Riverside County.

The incumbent will be assigned to the Facility Support Services Unit, which encompasses Maintenance & Support Services and the Warehouse & Special Projects Unit.

Responsibilities include managing a centralized call center, collaborating with internal and external stakeholders to address maintenance needs, ensuring the safety and comfort of department-occupied spaces, and delivering project services such as minor staff moves and furniture reconfigurations.

The Supervisor will conduct research and analysis, collect monthly and ad hoc transaction and statistical data, implement best practices for continuous quality improvement, and ensure effective facility services.

To service the requirements of the DPSS Facilities, the incumbent may be required to travel and work on an on-call schedule which may include occasional overtime including weekends, night shifts, and holidays depending on business needs.

The department desires supervisory, lead, and/or administrative experience in facilities management with a focus on call center operation; experience in managing multiple projects; experience communicating with all levels of personnel both internally and externally; experience gathering, creating, and tracking reports; a strong work ethic; accountability; a person who shows initiative, motivation, flexibility, and innovation; a person who is result and detail oriented; and committed to finding solutions when faced with barriers.

Candidates with an advanced level knowledge in ServiceNow, Managing Call Center Operations, and Microsoft Excel are highly desired and encouraged to apply.

Sigma or Continuous Quality Improvement (CQI) are highly desired.

Meet the Team!

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

jfc: 49100000

EXAMPLES OF ESSENTIAL DUTIES


* Review, plan, and organize complex administrative assignments related to support services; provide guidance and review subordinate staff assignments; participate in the interview and selection of employees; evaluate the performance of subordinate staff.



* Oversee the management of inventories of facility supplies; make recommendations of new products; provide justification for purchases and draft request for funding documents.



* Coordinate and oversee service requests related to major moves and smaller installations for programs in DPSS district offices...