Senior Manager, Customer Data and Insights

Job Description

Kendo Holdings, Inc.

is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group.

A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative.

A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.

This shows up in everything we do and in what we stand for:



* "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals


* Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities.

We create safe spaces so everyone's voice is heard.

We listen with humility and act with courage.


* Storytelling: We tell authentic stories like no, one else.

It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.


* Resilience: We embrace challenges as opportunities.

Change is ever- constant, and agility is our strength.


* Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this position is $155,000 - $175,000 per year based upon a San Francisco location.

Offered salary is dependent upon experience and location.

Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for two weeks in the summer and July and December wellness/shutdown weeks for applicable positions.

RESPONSIBILITIES

Research, analyze, and report on direct-to-consumer (DTC) customer data trends across multiple brands to gather marketing insights that drive business growth; maintain a customer data platform, data visualization platform, other key reporting tools used by senior-level internal stakeholders for decision-making purposes; collaborate with e-commerce and other marketing analysts to drive and support direct-to-consumer marketing analytics for beauty product branding and wholesaling; define key performance indicators (KPIs) and reporting parameters to align with project plans, scope, and overall campaign strategies; utilize customer relationship management (CRM) systems, marketing automation tools, and advanced Excel to gather and organize large volumes of data for customer segmentation, forecast...