Customer Service Rep. I

Position Summary:                                                                                                                                                                  

This is an entry-level position with the goal being to acquire the skills necessary to operate independently as a Customer Service Representative.

The individual in this role is expected to provide exceptional customer service to internal and external customers.

Primary responsibilities include answering calls, creating opportunities, and generating quotes.

Objectives:
1.

Answer incoming customer calls and inquiries with accurate and timely information and process orders.

This includes verification of specifications, pricing, and terms. 
2.

Create opportunities and quotes in Microsoft Dynamics and submit to ERP to create sales orders.
3.

Handle customer expedites, fax acknowledgments, and advise customers of shipping information. 
4.

Active participant in team meetings and quality improvement efforts.
5.

Proof orders on a daily basis for errors.

Assist in filing and other clerical duties as needed. 

Requirements:

Education:                          High School Diploma or GED

Experience:                        Entry-level position.

Prior customer service experience preferred. 

Skills:                                    Strong communication and interpersonal skills.

Location:                             Tallassee, Alabama

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

Sales/Marketing