Service Technician

Burlington Telecom is a leading provider of delivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business customers.

As our company continues to grow, we are seeking skilled Service Technicians to join our team.  Working as a Service Technician for a Fiber-to-the-Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth.

 In this role, you'll find yourself on the forefront of cutting-edge technology, ensuring that customers stay connected seamlessly while contributing to the growth of a high-demand industry.  Apply today for a chance to join Burlington Telecom!

Job Type: Full-time

Rate: $22-$27/hour plus on call and overtime pay if applicable

Location: Burlington, VT

Primary Responsibilities Include:


* Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.


* Ensure that the installation follows company standards and customer requirements.


* Test and verify that the broadband services are functioning correctly.


* Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.


* Troubleshoot and diagnose connectivity issues and equipment malfunctions.


* Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.


* Replace or upgrade faulty components or equipment to ensure reliable service.


* Provide excellent customer service by addressing customer inquiries and resolving technical issues.


* Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services.


* Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.


* Monitor network performance and address any issues promptly.


* Maintain accurate records of service calls, installations, repairs, and customer interactions.


* Update customer account information and service records as required.


* Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.


* Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.


* Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs.


* Effectively troubleshoot and solve technical problems related to FTTH services and equipment.


* Use diagnostic tools and equipment to identify and resolve issues.

The successful Service Technician will have:


* Valid and Clean Driver’s License 
...