Revenue and Recovery Technician II

ABOUT THE POSITION
The Riverside County Department of Public Social Services (DPSS) is excited to invite applications for the position of Revenue and Recovery Technician II.

This position will be based in Riverside, and will play a crucial role in our Finance and Forecasting division.

The Revenue and Recovery Technician II position focuses on the collection of overpayments and over issuances for DPSS.

Key responsibilities include managing a high volume of client interactions, negotiating repayment plans for outstanding accounts, initiating civil proceedings when necessary, and representing the county in civil court.

The Revenue and Recovery Technician II will also handle caseloads to ensure timely account management, assist the District Attorney's office with criminal cases, and enforce collection actions on delinquent accounts.

Ideal candidates will possess knowledge of the civil legal collection process and experience with high call volumes.

Bilingual in Spanish is preferred but not required for this position.

Meet the Team!
The RiversideCounty Department ofPublic Social Services (DPSS) iscomprisedof employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES

• Determine or verify address, employment, earnings, assets and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.

• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.

• Gather and provide information to be used in obtaining civil action against clients; file legal actions; provide information and evidence to be used in civil and criminal prosecutions for the purpose of obtaining liens, judgments, and wage garnishments; represent the department in court hearings; testify in court for cases involving the failure of clients to pay debts.

• May interview, train and oversee Revenue and Recovery Technician I's.

MINIMUM QUALIFICATIONS

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D.

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Experience:

OPTION I

Two years of experience performing collections activities including gathering financial information and scheduling account payments.

OPTION II

One year as a County of Riverside Revenue and Recovery Technician I.

Knowledge of: The basic methods and techniques used in revenue and recovery work; sources of financial information; laws, regulations, and codes pertaining to the legal collection of funds.

Ability to: Interview clients to obtain personal and financial ...