Director, Client Success - MDLIVE - Remote

Job Description

The Director, Client Success is an individual contributor role responsible for developing and maintaining excellent relationships with existing health plan, employer, and/or health system clients to increase revenue, drive product utilization and retain clients.

Responsibilities:


* Advisor to key health plan client:


* Represent MDLIVE and serve as lead liaison between a key health plan client and MDLIVE product and marketing teams


* Ongoing, detail-oriented relationship management with client decision makers including C-suite executives; ability to navigate complex organizational structure to build and maintain relationships both internally and externally


* Create, customize and deliver compelling presentations that demonstrate value of MDLIVE services, program performance and potential growth opportunities specific to product evolution and member engagement.


* Partner with marketing team on data analysis to / furnish of recommendations of strategic marketing and product plans including approaches most likely to drive key performance metrics for client.


* Maintain, monitor and facilitate renewal contracting process


* Maintain active renewals in Salesforce


* Lead meetings onsite, offsite and virtually


* Create and execute train the trainer programs to respective channel sales teams


* Client Success Executive for employer / mid-market business segment:


* Manage complex, consultative sales and client engagement processes for employer, mid-size health plan and health system segment of the business


* Exceed annual revenue targets by developing and securing new revenue opportunities within existing clients (e.g.

upsells, additional member segments, renewals, etc.)


* Exceed annual client engagement quotas specific to utilization


* Coordinate with internal account management teams to ensure client satisfaction and operational efficiencies


* Deliver compelling presentations that demonstrate client value


* Manipulate, interpret, and present data analysis to furnish recommendations for both high-level marketing plans and virtual care strategy


* Lead oversight of customized promotions that fit health plan, employer and/or health system specific needs and regulations


* Forecast pull through sales projections and maintain active pipeline updates in Salesforce


* Lead meetings onsite, offsite and virtually to demonstrate product capabilities to clients


* Attend trade shows and industry events as designated


* Willing to travel up to 50%


* Other duties as assigned

Qualifications:


* Bachelor's in Business Administration or related field


* 3-5 years' experience in strategic account management, sales or business development in the healthcare industry


* Understanding of health plans and/or health systems from end to end: care management, claims, networks, marketing, clinical, 270/271 eligibility, claims, clearinghouses, cre...