LPN- Evernorth-Virtual

Evernorth Workplace Care (EWC)offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually.Our mission is to deliver proactive, personalized and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients' employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Our Evernorth Workplace Care solution isn't a one-size-fits-all model.

Using data-driven insights, we'll customize a solution that addresses your organization's most pressing needs-creating a more affordable, predictable, and simple health care experience.

Evernorth Workplace Care - Personalized Care Where You Are

Licensed Practical Nurse - Telephonic Care Coordinator - Evernorth

The program mission is to improve the health of those with chronic conditions through a holistic, individualized approach which supports improvements in productivity, health status, and appropriate use of medical services.

Sound like you? Great! Here's more on how you'll make a difference :



* Support inbound calls from members, service and program partners


* Support outbound member calls for engagement in coaching opportunities as well as population health initiatives


* Assist in the identification of customer health education needs and resources through health assessment activities, screenings and initial coaching conversations.


* Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers.


* Educate and refer customers on available client-specific health resources and Cigna Medical Management programs as appropriate.


* Provide initial 1:1 in-the-moment coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life.


* Coordinate the assignment/scheduling of members to both on-site and virtual coaches for ongoing needs


* Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals.


* Empower customers with skills to provide enhanced interaction with their health care providers.


* Document interactions and interventions as directed in appropriate systems.


* Provide approved health and wellness education and send supporting materials.


* Persuasively explain program benefits and the long term advantage of improved health.


* Communicate effectively to engage customers in health coaching programs.


* Complete eligibility verification with customers and provide service/process explanation.


* Ensure exceptional customer service.


* Use telephone, internet, mail, and internal Cigna resources to achieve optimal service levels for participants/providers.


* Work in a team environment under guidance o...