Service Coordinator

Job Summary:

The Social Service Coordinator at Cocalico Place plays a vital role in supporting the well-being and independence of residents within a 61-unit older adult residential community.

This position is responsible for assessing residents' needs, coordinating services, and fostering relationships with community providers to ensure residents receive appropriate resources and support.

The role requires a proactive approach to advocacy and program development, enabling residents to age in place with dignity and access to necessary services.

Key Responsibilities:



* Resident Assessment: Evaluate residents' needs to identify services that can enhance their quality of life and promote independence.


* Service Coordination: Establish and maintain strong connections with local service providers, facilitating access to social, health, and wellness resources.


* Program Development: Create and sustain educational health and wellness programs tailored to the needs of the residents.


* Resource Management: Develop and maintain a comprehensive directory of community resources and services available to residents.


* Advocacy: Act as a resident advocate, empowering residents to advocate for themselves and liaising between residents and community services.


* Community Liaison: Build and maintain positive relationships with community agencies, networking with service providers, and identifying new services for residents.


* Communication: Foster effective communication between residents and service providers, ensuring an open and supportive environment.


* Collaboration: Serve as an advocate and liaison with management, other departments within the housing facility, and external agencies providing social services, health benefits, training, and more.


* Crisis Intervention: Provide information, referrals, and support for residents in need of crisis intervention and conflict resolution.


* Referral Monitoring: Track and monitor resident referrals to external agencies, ensuring follow-up and service delivery.


* Record Keeping: Maintain accurate and up-to-date records, including daily and monthly reports, to document service coordination and resident interactions.


* Additional Duties: Perform other tasks as assigned to support the mission and goals of Cocalico Place and RHF.

Knowledge & Skills:



* Supportive Services Expertise: Strong understanding of available supportive services and community resources for older adults.


* Advocacy & Problem-Solving: Proven ability to advocate for residents' needs and resolve issues.


* Ethical Standards: Commitment to maintaining high ethical standards and client confidentiality.


* Collaboration: Ability to work effectively with residents, staff, community partners, and service providers.


* Independent Work: Capable of working independently and with minimal supervision.


* Communication: Excellent verbal and written communication sk...