Customer Service Associate # 3002

The Customer Service associate is responsible for handling incoming calls from Parts Warehouse, Inc., representing Bumper to Bumper Auto Parts, customers.

This includes stocking orders, special orders, and other requests.  Answer customer questions and assist in resolving customer problems.  May manage multiple tasks and demands at the same time in an environment that is fast-paced and moderately stressful at times.

Provide support for the Will-Call Department.

Check us out at btbautoparts.com and apply today!

Today, Replacement Parts, Inc.

and Crow Burlingame is made up of a corporate staff and several different companies, including Parts Warehouse Inc.

(PWI).

We employ more than 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business.

In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.


* Provide exceptional customer service.  This includes but is not limited to assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.


* Interact with customers to provide information in response to inquiries, handle issues and resolve complaints.


* Receive and process orders and other documents by reviewing for completeness and clarity.


* Process invoices and credit of customer accounts.


* Retrieve parts to complete orders from customers.


* All other job duties as assigned.

Our Benefits (all benefits are based on eligibility and subject to change)


* 401(k) employer matching


* Company Paid Vacation, Holidays, and Sick Days


* Medical, Dental, and Vision


* Company Paid Basic Life Insurance & Long Term Disability


* Short Term Disability


* Flexible Spending Accounts


* Additional Supplemental Life Insurance


* Accident Insurance


* Hospital Indemnity


* Employee Assistance Program


* Employee Purchase Discounts


* Scholarship Program


* Earning Incentives and Bonuses

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; displays understanding of how job relates to others.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension.

Oral Communication - Speaks clearly and persuasively in positive or negative si...