Transfer Center Specialist (Part Time w/ Benefits)

Job Summary

Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.

Job Specific Duties


* Utilizes optimal customer service skills to answer calls being received at the Transfer Center. 


* Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes. 


* Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.  


* Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director. 


* Follows all Transfer Center protocols regarding calls and documentation. 


* Maintains an active, hands-on level of participation in all transfer requests in and out of the facility. 


* Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and timely transfers. 


* Provides hand-off at change of shift regarding any pending transfer. 


* Reconciles transfer information once patient arrives including disposition and mode of transport. 


* If transfer is a "no-show", sends email to the identified recipients for patient follow-up. 

Minimum Job Requirements


* 3-5 years of clerical office and/or customer service experience required

Knowledge, Skills, and Abilities


* High School Education or equivalent


* Prior experience in an acute care healthcare environment


* Prior Call Center experience and/or experience processing transfer requests preferred


* Decision making and time management skills


* Excellent verbal and written communication skills


* Human relations and team building skills


* Ability to handle multiple assignments, set priorities, and meet deadlines


* Ability to represent department in a professional, courteous, and efficient manner


* Ability to follow complex written or verbal instructions to solve complex problems


* Proficiency in Microsoft Word, Excel, and Outlook