Registrar Patient Access (Part Time, Day shift)
Job Summary
Greets patients and families in person or on the telephone.
Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services.
Obtains authorization and collects payments when required.
Job Specific Duties
* Greets patients and families in person or on the telephone in a respectful and empathetic manner.
Responds to questions and/or problems and keeps open lines of communication with patients/families.
* Interviews patients/families to obtain demographic, third-party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients.
* Verifies third party payer information via the web or telephone.
* Requests and documents appropriate authorization for hospital and physician services via web or fax and follows up until authorization is obtained.
* Documents all activities in the Collection Notes file of the computer system as appropriate.
* Obtains all necessary consents for patient.
* Directs families to appropriate location in the facility.
* Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
* Notifies and educates patient/family of financial responsibility and documents collections in hospital system.
* Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
* Obtains and validates prescriptions when appropriate.
* Places and monitors patients arriving for outpatient services by using patient tracking system.
* Corrects any registration errors made utilizing the QA system.
* Scans all documents to the appropriate folder in the PEDS system.
* Schedules hospital and/or physician services as appropriate.
* Triages incoming facility inquiries and routes appropriately.
Minimum Job Requirements
* 1 year of customer service experience
Knowledge, Skills, and Abilities
* High school education or equivalent preferred.
* 1 year of healthcare environment preferred.
* Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
* Fluent in Spanish strongly preferred.
* Basic proficiency in Microsoft Office including Word, Excel and Outlook.
* Able to accurately enter and interpret data.
* Able to adapt and react calmly under stressful conditions in a pleasant manner.
* Able to serve customers with courtesy and respect.
* Able to learn and use system-wide hospital application(s).
* Able to maintain confidentiality of sensitive information.
* Ability to follow complex written or verbal instructions to solve problems.
* Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
* Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
* Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays
...
- Rate: Not Specified
- Location: Miami, US-FL
- Type: Permanent
- Industry: Secreterial
- Recruiter: Nicklaus Children's Health System
- Contact: Recruiter Name
- Email: to view click here
- Reference: 27229
- Posted: 2024-10-12 08:31:54 -
- View all Jobs from Nicklaus Children's Health System
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