VOC Research (B2B)

VOC Research (B2B)

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

Key Responsibilities include: ​


* Assist in developing and implementing customer listening channels, such as relationship and transactional surveys, to develop an understanding of customer sentiment related to KCP products and services;​


* Analyse customer feedback results across regions, identify trends and improvement opportunities, and performance against ongoing initiatives​


* Develop communications about customer insights and outcomes to a network of stakeholders across the globe;​


* Provide recommendations and help influence strategic decision making, with ability to utilize data and insights to support decisions;​


* Provide day-to-day support in technical implementation of listening channels in Qualtrics platform and by collaborating with integrated platforms’ support teams.​


* Present research findings and recommendations in a clear and compelling manner.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.  

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.

We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark. 

About You

You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You’re driven to perform at the highest level with a passion for research & insights analysis? As a person, you’re a self-driven and highly motivated, creative thinker inspired by doing things differently, someone who is always taking initiative to make things better.

You will also need the following qualifications:


* Prove experience with Customer Research / qualitative interviews and / or focus groups​


* Strong stakeholder management capability bringing together and aligning a wide range of internal and external partners​


* Strong communication skills (both verbally and written)​


* Experie...