Food & Beverage Attendant (Seasonal) – Winter Wonderland Experience at The Ben Hotel

Job Title: Seasonal Food & Beverage Attendant – Winter Wonderland at The Ben Hotel
Department: Outdoor Ice-Skating Experience / Food & Beverage
Reports To: Rink Manager / Assistant Manager
Employment Type: Seasonal (November - March)

Job Summary:

Become part of the festive excitement at The Ben Hotel’s Winter Wonderland as a Food & Beverage Attendant! In this dynamic seasonal role, you will assist with food and beverage operations during our outdoor ice-skating experience, ensuring guests enjoy delicious offerings while creating lasting memories.

As part of the F&B Crew, you will provide exceptional customer service, handle food preparation, and maintain cleanliness and efficiency in all service areas.

Key Responsibilities:


* Guest Interaction: Greet and engage guests in a friendly and enthusiastic manner, creating a welcoming and enjoyable atmosphere.


* Order Taking & Processing: Accurately take and process food and beverage orders from guests, whether at kiosks, service counters, or tables.


* Food & Beverage Preparation: Assist in preparing food and beverage items, including snacks, hot drinks, and festive treats, while following food safety and sanitation standards.


* Order Delivery: Ensure prompt delivery of food and beverage orders to guests, providing excellent service throughout their experience.


* Cleanliness & Maintenance: Maintain cleanliness in all food and beverage areas, including outdoor seating, counters, and preparation spaces.

Perform cleaning duties as required to keep the environment tidy.


* Inventory Management: Help stock and replenish supplies, ensuring that all food and beverage items are available and organized.


* Cash Handling: Handle cash and credit card transactions using a POS system in a fast-paced environment.

Manage a cash drawer while ensuring accuracy in transactions.


* Safety Monitoring: Monitor on-ice safety and ensure all patrons follow the Skaters Code of Conduct during the skating experience.


* Skate Rental Assistance: Pass out and re-shelve skates in the Rental Skate area, assisting patrons as needed.


* Office Support: Assist in the Office as required, supporting operations and administrative tasks.


* Greeter/Waiver Stand: Work at the Greeter/Waiver stand as required, welcoming guests and ensuring all waivers are signed.


* Skate Lacing Assistance: Assist patrons in the Skate Lace Area, helping them prepare for their time on the ice.


* Ice Maintenance Support: Assist with ice maintenance as required, ensuring a safe and enjoyable skating environment.


* Team Collaboration: Work collaboratively with fellow crew members to ensure smooth operations, assisting in various roles as needed across the food and beverage outlets.


* Health & Safety Compliance: Adhere to all health and safety regulations, ensuring a safe and hygienic environment for guests and staff.


* Other Duties: Perform other duties as assigned by the manager and...