Director of Operations

PURPOSE AND SCOPE:
Directs, administers and controls the day to day operations and activities of assigned Home Therapies programs ensuring compliance with established company and regulatory guidelines and procedures in order to provide high quality dialysis services and outstanding patient care to the community.  Participates in the implementation of divisional and company initiatives and strategies.  Practices cost containment strategies, maintaining profitability and growth of the Home Therapy area while ensuring compliance with all pertinent company policies and regulatory requirements. 

Supports FMCNA’s mission, vision, core values and customer service philosophy as well as the FMS UltraCare mission, values and standards.  Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Responsible for a minimum of 8 clinics and/or 200 patients and/or covers the same equivalent for an entire FMS region.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:


* Responsible for driving the FMS culture through values and customer service standards.


* Accountable for outstanding customer service to all external and internal customers.


* Develops and maintains effective relationships through effective and timely communication.


* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:


* Directs and oversees the dialysis Home Therapies business within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management.  Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.


* Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.  Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.  Implements HT program-specific and area quality goals and action plans in order to achieve FMS quality standards.


* Provides leadership, support and guidance to HT program management including HT Program Managers and other support staff.  Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process.  Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR.


* Responsible for aggressively addressing and acting upon adverse events and action thresholds in area of responsibility.


* Mentors, guides, supports and provides subject matter expertise to HT Program Managers within region.


* Collaborates with RVP...