Control Tower Lead Analyst - Supply Chain Security

The Control Tower Lead Analyst - Supply Chain Security, assigned to one of Pinkerton's largest global clients, will be a part of a diverse team within the centralized hub of prototype supply chain support.

The Lead conducts research into the customers' needs and seek opportunities for innovation while developing scalable services and proactively assessing and mitigating supply chain risks.

This role collects program performance data, analyzes metrics, and provides team leadership to ensure the highest level of quality, productivity, and first line resolution.

Essential Functions:

1.

Represent Pinkerton's core values of integrity, vigilance, and excellence.
2.

Serve as the onsite point of contact in partnership with Pinkerton's Managing Director.
3.

Communicate all issues related to the client relationship with the appropriate management personnel.
4.

Develop operational procedures and policies.
5.

Ensure all services are conducted in a timely and professional manner with special attention to quality and accuracy.
6.

Provide leadership, on-going communication, and guidance to the Control Tower Analyst team.
7.

Complete new hire training to ensure comprehension and development of skills/responsibilities.
8.

Update and improve training program, providing new hire and on-going training.
9.

Coordinate team scheduling and employee paid time off requests.
10.

Tackle intriguing customer service issues and build highly scalable services.
11.

Partner extensively with the product teams to identify process improvement opportunities and propose the best service strategy through liaising with the Supply Chain Security (SCS) team.
12.

Support identification of supply chain up and down-stream problems such as risk events and report the issues before becoming threats.
13.

Track shipments from origin to destination and ensure receipt.
14.

Identify opportunities to innovate and simplify shipping processes through the completion of risk assessments and loss measurements.
15.

Maintain real time knowledge of operating statuses for different shippers/transportation vendors.
16.

Predict and detect delays and deviations from the expected/preferred logistics plan.
17.

Understand contextual information for the development of shipping plan adjustments.
18.

Alert stakeholders when events happen that modify a shipment's plan and/or compromises the security (safety and secrecy) of devices.
19.

Provide data to support root cause analysis to understand supply chain risk data and relevant service delivery opportunities.
20.

Produce operational clarity by combing data and continually form and test hypotheses to validate data.
21.

Operate a risk monitoring dashboard to encourage a culture of continuous improvement within the customer environment.
22.

Use real-world use cases to develop and audit program documents.
23.

Assist in data collection for monthly and quarterly business reviews.
24.

Comple...