Customer Success Associate

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Customer Success Associate

Overview:

The position is viewed as a customer trusted advisor that drives adaptation and expansion of SaaS solutions.

The position also drives ARR for the following products: IT Expert, SmartConnnect, Network Management Cards, PowerChute Network Cards.

What will you do?


* Conducting welcome calls with newly signed customers.


* Onboarding & adoption of SaaS solutions.


* Understand and document the customer's primary challenges, goals, and definitions of success.


* Deliver basic training, configuration assistance, and best practices for purchased solutions.


* Coordinate with partners and relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer).


* Perform implementation and configuration services.


* Handling basic technical and non-technical issues directly in collaboration with our customers and/or partners.


* Advocating client needs back to our internal support, product, engineering, and sales teams.


* Building relationships with customers and partners via phone and email.


* Identifying customer advocates for marketing participation.

Qualifications

Who will be successful?


* Bachelor's degree


* 2-3 years' experience in SW solution selling and consulting.


* Experience with customer onboarding and retention.


* Experience with subscription based services is a plus.Understanding of SaaS ARR, Revenue/Account Churn is desired.


* Collaboration with internal teams.


* Good customer relationship building skills.


* Experience with Salesforce/bFO, Oracle application, & MS Office Excel spreadsheets.


* Proficiency in written and spoken English.


* Solid communication and interpersonal skills.


* Experience in EcoStruxure IT Expert is a plus.

Who will you report to? Operations Manager and Country Stakeholder

Why us?


* Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.


* €36bn global revenue


* 150 000+ employees in 100+ countries


* 45% of revenue from IoT


* 5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferri...