Order Management Administrator

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Order Management Administrator

What will you do?


* Book incoming orders from case queue, Internal Order and mySchneider (E2E Resolution, Productivity, )


* Review accuracy and completeness in booking requirements of incoming Purchase Order as endorsed by customer and sales team (E2E Resolution, Productivity)


* Follow-up with customer and sales team any missing detail or discrepancy in the Purchase Order to be booked (Responsiveness - 50% of E2E Resolution)


* Works closely with Fulfillment and Project Coordinators to manage order and process them in a timely manner (Responsiveness - 50% of E2E Resolution)


* Help in managing assignment of order booking cases to OM (Resolution Time - 50% of E2E)


* Raise 2929 ticket for system error and monitor progress (Resolution Time - 50% of E2E)


* Monitor open cases and make sure that all cases are being actioned (Responsiveness - 50% and Resolution Time - 50% of E2E Resolution)


* Chat support, manage order booking related chat inquiry


* Create Credit/Debit Note for OM related cases (Productivity)


* Manager warranty and non-warranty Returns Order CCC Action end to end ownership (Resolution Time - 50% of E2E)


* mySchneider/OCM promotion (Digital Adoption)


* Handle escalations resulting from order management errors (Critical Escalation)

Qualifications

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Order Management Administrator

What will you do?

Book incoming orders from case queue, Internal Order and mySchneider (E2E Resolution, Productivity, )
Review accuracy and completeness in booking requirements of incoming Purchase Order as endorsed by customer and sales team (E2E Resolution, Productivity)
Follow-up with customer and sales team any missing detail or discrepancy in the Purchase Order to be booked (Responsiveness - 50% of E2E Resolution)
Works closely with Fulfillment and Project Coordinators to manage order and process them in a timely manner (Responsiveness - 50% of E2E Resolution)
Help in managing assignment of order booking cases to OM (Resolution Time - 50% of E2E)
Raise 2929 ticket for system error and monitor progress (Resolution Time - 50% of E2E)
Monitor open cases and make sure that all cases are being actioned (Responsiveness - 50% and Resolution Time - 50% of E2E Resolution)
Chat support, manage order booking related chat inquiry
Create Credit/Debit Note for OM related cases (Productivity)
Manager warranty and non-warranty Retur...