CRM Solution Architect

CRM Solution Architect

Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results.

You want to be part of a performance culture dedicated to building technology for a purpose that matters.

You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development.

In this role, you’ll help us deliver better care for billions of people around the world.  It starts with YOU. 

In this role, you will:


* Deep understanding and significant experience on Salesforce Marketing Cloud (or similar CRM) platform.


* Work with global and segment marketing teams to produce consumer engagement campaigns.


* Operate in the product model, using the Agile methodology, organized typically in scrum teams, with a DevSecOps scope for integration and delivery capabilities across build, change, and run work.


* Uses a metric and KPI-based performance framework to measure the success of the product improvements, over time.

Monitor KPIs and provide reporting to key stakeholders identifying opportunities for optimization.


* Collaborate with key stakeholders to execute product initiatives throughout the product development lifecycles.


* Identify and prioritize new features and optimizations based on business objectives, metrics, and analysis


* Understand our overall company performance and priorities and translate that understanding into product roadmap decisions


* Work closely with related disciplines and subject matter experts as well as other product teams to secure the resources, features, and functionality that the Experience and Data products require.


* Partner with internal teams and third-party vendors to continually improve the user experience, troubleshoot and resolve issues and anticipate and mitigate key pain points to minimize customer service issues and time to market of new integrations.


* Coordinate external vendors, contracts, relationships, and technical requirements to continue to develop and enhance the platforms


* Provide regular communication to management on status updates related to operations, including project timelines, milestones, and deadlines


* Embody a growth mindset, from an experimentation mentality to data analysis abilities.

We are looking for an inquisitive and innovative thinker who is not afraid to question, test, improve, and repeat


* Lead a team and take actions to improve the effectiveness of that team to achieve the desired results and outcomes.

Focus on removing barriers to success, building commitment, and understanding within the team, and motivating the team to achieve its goals to directly impact the overall success of the business

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