Services Technician

Why Turtle?
At Turtle, you will play a key role in our goal to listen, learn, and help customers in need.

With over 900 employees, spanning across the US, Canada, Mexico, and Puerto Rico, we believe that our people are our most valuable assets.

Through our culture of innovation, education, and accountability, we ensure to create a space where everyone matters.

We believe that EVERYONE can do extraordinary things and our mission is to create a workplace that empowers our employees to be successful.

This is why our history spans over 100 years and has led to our standing as one of the nation’s largest independent electrical industrial distributors.

We believe that by making the right choices, we can find the right solutions.

That’s how we built our past, and that’s how we’ll build our future.

About the Role

The ideal candidate is well-versed in Rockwell Automation’s Services Offering portfolio, including the broader Distributor Authorized Service Provider (ASP) and Partner Network.

They have a solid grasp of related capabilities from Rockwell, partners, and competitors within their designated solution area.

By leveraging this expertise, they understand how these solutions meet customer applications and capability needs, positioning them effectively in the marketplace.

Additionally, they stay informed on competitive strategies and are skilled at highlighting the differentiation of Rockwell’s offerings.

The candidate is expected to provide constructive feedback on capability gaps and development opportunities to relevant RA organizations, while also sharing valuable insights and best practices with both regional and global peers.

Through a consultative approach, they utilize the Pull-Through Process to align Rockwell's solutions with customers’ business objectives and deliver optimal results.

What You'll Do
1.

Responsible for providing on-site services that support process and discrete manufacturers’ operations – specifically related to evaluating a customer’s installed assets, storeroom assets, and safety compliance as well as starting up low voltage drives.
2.

Works directly with customers to determine challenges, needs and goals to identify services needed and additional opportunities that may expand the scope of original engagement.
3.

Perform onsite collection of current installed base through site walkthrough and use of data collection tools in industrial manufacturing environment.
4.

Perform onsite management of customer storeroom assets.
5.

Perform onsite collection of lockout/tagout policy, procedure and compliance information.
6.

Execute documented procedures to startup Low voltage drives.
7.

Conduct internal and customer readouts to communicate findings from evaluations and identify prioritized recommendations to achieve the customer’s goals.
8.

Represents the [distributor] while performing services on critical customer equipment and applications and builds a relationship with the...