Vice President of Operations

Connect with the Greatest Generation and join us at St.

Paul's! You will be able to make a difference in the lives of countless seniors by providing comfort and life-changing experiences every single day.

Our team is looking for compassionate, caring and considerate companions to become angels for San Diego's residents and participants in the best years of their lives!

St.

Paul's Senior Services is searching for an experienced, strategic and dynamic leader to join their team as their Vice President of Operations.

This role reports directly to the Chief Operating Officer and supervises Executive Directors of St.

Paul's housing operations including residential care facilities (over 400 units), a 59-bed skilled nursing facility and other housing programs (e.g.

affordable housing, supportive housing).

The VP of Operations also supervises directors of assigned areas of operations such as dining and environmental services.

This position is responsible for day to day oversight of assigned operational areas and also for strategic development of new housing initiatives alongside the leadership team. 

 

SCOPE

Supervisory Responsibility – Executive Directors, Directors of assigned areas of operations

Budget Responsibility – Operating revenues and expense, including evaluating and approving business plans and operating budgets within assigned areas

Community Engagement – Enhance resident, family and team member engagement as well as risk management/quality oversight in all operational areas

Provide high-performance leadership and management of Executive Directors and Directors that support and align to the timely achievement of the organizational, annual, operational, and financial goals and standards of excellence:


* Drive results through the recruitment, training, and retention of Executive Directors and Directors that demonstrate excellence in customer service and goal attainment.


* Establish, observe, measure and evaluate Executive Directors’ and Directors’ performance to assure compliance with organizational standards and attainment of organizational and community objectives; conducts regular performance observations, assessments, and discussions.


* Provide customized training appropriate for each Executive Director’s/Director’s experience levels and/or to address individual or team performance skills gaps.


* Develop and manage effective vendor and internal relationships to ensure communication of messages that support and align to the achievement of strategic objectives.


* Guide Executive Directors and Directors in budget preparation, financial and cost management and in conjunction with Finance and Sales/Marketing, oversee all aspects of Community/Department revenue generation and budgeting.


* Monitor risk activities that are required from the Executive Directors who function as local risk managers.


* Maintains high level of knowledge about communities’ issues through structured meeting ...