Lead Services Planner

qCheck/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems

•Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute

•Work Orders are created automatically or by Order Management or Technical Support (CCC)

qPrepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability

qAssign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.

=> optimized scheduling has direct impact on Field Services Profit & Loss !

qCommunicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)

qMonitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)

qFor non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)

qAnimate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).

Qualifications

•Associate degree and/or equivalent experience (1-2 years experience)

•Knowledge of Schneider Field Service Business preferred

•Expertise in MS Office Applications

•Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills

•Knowledge of Schneider Field Services Business preferred

Experience in Customer Care Center preferred.

Schedule: Full-time
Req: 0091ZN