Senior Technical Support

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The Role: Senior Technical Support

We are looking for an experienced and licensed engineer who can read and analyze electrical specifications and wiring diagrams, provide applications engineering support to all customers and stake holders.

What will you do?


* Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process



* Evaluate product and create bill of materials based on job requirements.

He/She is also responsible in pricing review of quotation opportunities from Sales team



* Performs medium to high complexity applications support for all ASCO products: Automatic Transfer Switches (ATS) critical power and packaged power products, Industrial Control Products (ICP), Load banks, Communication products and Power Control Systems



* Answers technical emails or chat inquiries from customers.

Uses technical related documents for references to all ASCO owner's manual, technical bulletins, drawings, & other internal tools, etc.



* Helps build Frequently Asked Questions and Competitor Analysis documents for all products.

ATS, ICP, Communication Products and Load Banks every quarter



* Provides support to Canada, US and non-US based customers



* Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries

Qualifications

Who would be successful?


* Licensed Electrical Engineer, but Electronics & Communications are welcome if they have a sound knowledge and experience in electrical engineering applications



* Has experience in electrical engineering or related fields.

Has work exposure with Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications



* Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI)


* Proficient communication and collaboration skills to work with cross functional teams



* Strong time and management skills



* Electrical Technical Orientation, Team player and has Positive attitude, intellectually curious with a passion to learn

What's in it for me?



* Global family leave


* Comprehensive medical coverage for employee and dependents


* Worldwide Employee Stock Ownership


* Rice subsidy

Why us?

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable ...