Director, Patient Access & Affordability - PAH, NS & Call Center Solutions

Director, Patient Access & Affordability - PAH, NS & Call Center Solutions

J&J Innovative Medicine is recruiting for a Director, Patient Access and Affordability - PAH, NS, & Call Center Solutions located in Titusville, New Jersey.

At J&J Innovative Medicine, what matters most is helping people live full and balanced lives.

We focus on treating, curing and preventing some of the most devastating and complex diseases of our time.

We pursue the most promising science, wherever it might be found.

We are J&J Innovative Medicine.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it.

An important aspect of patient unmet need are affordability challenges that stand in the way of patients starting and staying on their medicine for the best chance at treatment success.

The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with J&J Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding and adherence.

The Director, Patient Access and Affordability - PAH, NS, & Call Center Solutions will lead the team responsible for evolution of our existing access & affordability programs and the design of new solutions for the Pulmonary Arterial Hypertension (PAH) & Neuroscience (NS) portfolios while also driving external call center support optimization and effectiveness across the Innovative Medicine portfolio.

You will be a member of the Patient Access and Affordability Solutions (PAAS) leadership team, working closely with the PECS patient experience teams and other patient solutions teams to deliver, measure and optimize the patient access & affordability journey, ensuring that more patients can start and stay on therapy.

You will also work collaboratively with the brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.

This position is responsible for leading the team who will help identify, co-create, and operationalize the solutions needed to support patients as they seek to start and stay on their prescribed treatment.

Your work will directly impact the team's ability to offer a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment.

A Day in the Life

Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors.

For many patients, the decision to start or stop a treatment is overwhelming.

J&J Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day Responsibilities

The Director, Patient Access and Affordability - PAH, NS, & Call Center Solutions will lead the team responsible for compliantly developing and implementing best...