Technical Content Writer - Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Corporate Investment Bank in Payments Technology , you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.

Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

As a lead technical writer, you will focus on documentation efforts for an internal and external audience.

Extensive experience documenting APIs is highly recommended, with the ability to transform open API specifications into useful technical documentation.

Job responsibilities


* Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions


* Document and collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services.

This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.


* Provide Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content.

Play a key role in the product design process by ensuring user-centricity in the documentation.


* Provide User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues.

Create resources such as knowledge base articles and troubleshooting guides.


* Work on training material development: Assist in the development of effective training materials for clients.

This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.


* Handle Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly.

Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.


* Doing Continuous Improvement: Ensure the flow of improvements from e.g., Support to Documentation updates to Training Material updates is workin...