Customer Care Associate (Casual)

The Customer Care Associate provides professional customer service, which includes greeting visitors to the Washington Convention and Sports Authority’s executive offices (i.e Technology Management Department, Financial Management Department and Contracts and Procurement) and answering general telephone calls along with providing main switchboard relief coverage as required.

The Customer Care Associate must be familiar with the environs of the Walter E.

Washington Center in particular and the Authority’s operations in general and must keep abreast of current and future events in order to convey information to visitors and callers.

The position also serves in a backup capacity as an Administrative Aide and performs other office and support functions when required.

This position reports to the Senior Director Employee Relations & Performance Services