Assistant Operations Manager
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
The Role: Assistant Operations Manager
What will you do?
• Manage a team of technical support representatives supporting North American operations.
• Provide leadership to achieve strategic Customer Care Excellence objectives regarding customer satisfaction and revenue generation activities.
• Implement global processes, policies, guidelines, and tools to improve efficiency in customer care operations.
• Responsible for planning, recruitment, work environment, and reporting.
• Serves as a change agent during implementations.
• Ensures coaching activities for Customer Care Center are happening at an appropriate frequency.
• Conduct regular performance and individual development planning and coaching.
• Conduct annual performance reviews in coordination with functional managers.
• Conduct SIM meetings to manage the operational workload of the team.
• Conduct RCA and recommend/execute action plans to improve processes and performance.
• Manage stakeholders and work with functional managers on the processes handled.
• Manage customer escalations.
• Perform managerial functions related to payroll and HR processes.
Qualifications
Qualifications:
* Bachelor's Degree graduate.
* Good English communication skills
* Strong relationship management experience, with prior experience working collaboratively in a cross-functional team
* Experience leading a team in BPO setup.
* You are ambitious, eager to learn, pragmatic, and keen on problem-solving.
* You take responsibility, steer strategy and realizations based on facts and data, and have managerial courage to ask questions and make decisions.
* You have strong analytical skills and get the energy to translate complexity into a clear vision and structure, always looking for ways to improve the status quo•
* You focus on delivery through collaboration and the ability to bring people together to work towards the same purpose.
* You have strong influencing skills and are result-driven with persistence and a can-do mentality to be able to implement solutions across all units of the organization
* You have outstanding social and communication skills (communicating clearly, effectively and consistently in different contexts and cultures).
* Skilled in communicating complex topics and solutions and open to ideas from others.
* Experienced in communicating using Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, etc.
* Must be amenable to work in Rosario Cavite, hybrid work setup and on a night shift.
What's in it for me?
• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership...
- Rate: Not Specified
- Location: Cavite, PH-CAV
- Type: Permanent
- Industry: Finance
- Recruiter: Schneider Electric
- Contact: Not Specified
- Email: to view click here
- Reference: 0093FS-en-us
- Posted: 2024-10-08 08:13:03 -
- View all Jobs from Schneider Electric
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