Technical Operations Mgr

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Want to join an exciting team of individuals who love what they do and do it with full enthusiasm? Do you enjoy being responsible for maintaining a successful facility and take pride in it? Do you have a sense of urgency? If so, please apply today!

What you will do to contribute to the company's success


* Directs the installation and repair of services to business customer premises to include voice, video, data and Wi-Fi services.


* Directs the repair of services to business customers to include voice, video, data and Wi-Fi services.


* Performs quality control assessments of all installation and repair activities.


* Reviews service orders and performs trouble ticket analysis.


* Prepares operation reports for department KPI's (key performance indicators).


* Assist with planning and recommendations for annual departmental budget.


* Performs skills assessments of all Installation and Repair Commercial Service Technicians and recommends training as required.


* Analyzed and resolved work problems, or assists workers in solving work problems.


* Initiates and directs plans to motivate workers to achieve goals, strive for maximum efficiency and go beyond what is expected.


* Recommends or initiates personal actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.


* Responsible for timely performance evaluation of employees based upon measurable objective criteria.


* Responsible for training and development of all employees.


* Communicates with other departments to ensure trouble and services orders are worked in a timely manner.


* Performs other related duties as assigned to ensure effective operation of the department and the Company.


* Researches and discusses new customer facing technologies with other team members for future implementation in projects.


* Works with internal sales team and other team members to qualify customer's needs and present an optimal solution.


* Communicates with supervisor on status of projects, achievements, or issues relating to current tasks.


* Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.


* Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures.


* Assists with residential I & R workload and other departments as required ensuring prompt response to service, including extreme work overloads during spec...