General Manager (Floating)

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Floating General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

Location: traveling to MTM Transit locations all over the US as needed.

What you’ll do:


* Division Implementation
+ Organize and coordinate all activities required for successful division implementation (staffing, administration, safety, maintenance, and training)
+ Interface with client, local leadership team, and support team
+ Ensure proper staffing and training
+ Contractual compliance
+ Ensure Service excellence day one (1) of divisions operation


* Floating coverage
+ Provide General Manager support and accomplishment of duties as required at an assigned division for a period of time until a permanent General Manager can be hired
+ Visit and provide guidance, best practices, and operations assistance to divisions that are in need of additional support
+ Provide support to an assigned division to improve service performance, client relations, financial results


* Special Projects
+ Assist COO with process improvement projects and company rollout of initiatives
+ Maintain visibility into all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner


* Maintain a thorough knowledge of MTM Transit departments and compliance programs 


* Serve as an operational subject matter expert for Trapeze, Reveal, Eco Lane, and other routing, scheduling, dispatching, and reporting tools


* Provide support for questions or concerns that arise regarding MTM Transit, and addressing these in an appropriate, timely manner


* Develop and maintain a thorough understanding of ridership policies to ensure smooth transportation services


* Maintain a “Safety First” attitude with the Client and all staff members 


* Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner

What you’ll need:

Experience, Education & Certificat...