Master Tailor, Maison Madison Flagship

The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region.

This position will report to the Director of Client Services and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The primary responsibilities of the Master Tailor are: the alterations of Hermès merchandise within an established time-frame, helping to maintain client relationships through superior service, and working effectively with other team members within the boutique.

This position is responsible for providing outstanding customer service for the Maison Madison Flagship Boutique by ensuring the proper fit, marking, altering, and pressing of garments.

This position also must support the selling process by greeting and interacting with clients, performing fitting and handling all special requests or immediate alteration needs.

The Master Tailor works closely with the Made-to-Measure team on all MTM and Bespoke orders; providing follow up and communication on status of projects.

Additional responsibilities may include travel to Hermès Boutiques for training and events related to Bespoke and MTM services in partnership with the Manager, MTM/MRTW, or Corporate Events.

About the Role:


* Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards;


* Understand style and fit of various garments.

Maintain an up to date product knowledge of Hermès Women's and Men's collections seasonally;


* Conduct trainings in tandem with Manager, MTM/MRTW for local teams;


* Provide key knowledge of the Bespoke program as well as garment construction to both internal and external clients;


* Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment;


* Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed;


* Maintain an excellent level of customer service at all times within the store.

Foster client relationships to increase brand loyalty and repeat business;


* Demonstrate a clear understanding of client needs;


* Demonstrate thorough knowledge of the luxury retail market and competitors;


* Press all altered clothing.

Be aware of pressing techniques for various weights of fabric;


* Assist in teaching store personnel basic pressing techniques;


* Learn, retain, understand and communicate an awareness of merchandise features and benefits of all existing and new product.


* Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled.


* All other duties as assigned by ...