Manager, Incident Response

Description & Requirements

Maximus is seeking a Manager, Incident Response.

The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.

This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.

This is a remote position.

Essential Duties and Responsibilities:

- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.

- Identify and prioritize initiatives to strengthen IT Response processes and procedures.

- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.

- Foster a collaborative and high-performance culture within the team.

- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.

- Play a hands-on role in managing and resolving escalated incidents.

- Analyze and optimize incident response processes to enhance efficiency and effectiveness.

- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.

- Develop and deliver training programs to enhance the skills and knowledge of the response management team.

- Encourage ongoing professional development and certifications within the team.

- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.

- Prepare comprehensive reports and documentation for incident response activities.

- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.

- Implements and follows standard procedures relating to Incidents.

- Provides operational and policy guidance to other staff members when necessary.

- Able to provide input to program documentation and training materials as needed.

-Follows ITIL-based processes throughout the Incident lifecycle.

- Manages active stakeholder bridge lines during a Major Incident.

- Gathers required information and authors After Action Reports.

-Facilitates handoff to Problem Management for all Root Cause Analysis activities.

- Assist with additional IT Service Management responsibilities for Maximus as required.

- Performs other duties as assigned.

Minimum Requirements

- Bachelor's Degree in related field.

- 5-7 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Required Education and Skills Experience:

- Bachelor's degree and 5+ years of prior IT related management ...