Vice President, Operations

The Vice President of Operations will oversee Professional Services, Implementations, and Support operations, ensuring high-quality delivery and customer satisfaction while driving project profitability and recurring revenue.

They will collaborate with cross-functional teams to streamline operations, enhance service delivery, and foster a culture of excellence and accountability.

Additionally, they will manage the operations budget, support employee career development, and participate in strategic planning, compliance, and M&A activities.

Responsibilities:


* Oversee Professional Services, Implementations and Support operations, ensuring high-quality delivery and customer satisfaction.


* Lead the Implementations team, managing the execution of projects from initiation to completion with an emphasis on project profitability.


* Develop and maintain a robust Maintenance Revenue Management strategy to maximize recurring revenue streams and profitability.


* Collaborate with cross-functional teams to streamline operations and enhance service delivery.


* Drive continuous improvement initiatives to optimize processes and increase operational efficiency.


* Foster a culture of excellence and accountability within the operations department.


* Support the development and management of employee career development plans


* Prepare and manage the operations budget, ensuring cost-effectiveness and resource optimization.


* Meet business forecasting variance targets


* Profit and Loss Reporting


* Analyze market trends and customer feedback to inform strategic planning and decision-making.


* Ensure compliance with industry standards and regulatory requirements.


* Serve as Business Unit Security and Privacy point of contact.

Collaborates with corporate security and compliance teams.


* Oversee business unit culture committee, responsible for leading engagement and DEI strategy for business.


* Support client business reviews by sharing operational insight representing status of ongoing client relationship.


* Provides Sales support through SOWs, contract reviews, pricing tool updates, and pricing strategies that support corporate profitability requirements.


* Represent the company at professional events and conferences, enhancing the organization's industry standing.


* Participate in Merger and Acquisition activities including but not limited to Due Diligence, Business and Resource Integration, and acquired business organic growth strategies.


* Other duties as required.

Qualifications:


* Proven experience in a senior operations management role, preferably in a related industry.


* Strong leadership skills with the ability to inspire and motivate a diverse team.


* Excellent communication and interpersonal skills for effective stakeholder engagement.


* In-depth understanding of revenue management and its impact on business sustainability.


* Strategic ...