Customer Support Representative II

ABOUT THE POSITION

The County of Riverside's Department of Public Social Services (DPSS), Facilities Mail & Courier Unit, is looking to fill a Customer Support Representative II position in Riverside, CA.

In this role, the representative will provide efficient courier services to over 30 DPSS district sites throughout Riverside County.

Responsibilities include daily delivery and pickup of interoffice and interdepartmental mail, U.S.

mail, warrant checks, EBT cards, bus passes, closed files, and other important items.

Additionally, the representative will sort, process, and meter large volumes of postal mail.

This position requires operating a county vehicle for up to 75% of the work shift, traveling across Riverside County, including to Blythe, Temecula, and Norco.

Candidates should be prepared to sit, walk, stand, bend, and drive for extended periods.

The role may involve working in varying temperatures and lifting items weighing up to 50 pounds.

The ideal candidate will possess strong customer service skills, delivery and mail experience, expertise in metering mail, excellent critical thinking abilities, possess excel experience and familiarity with mail delivery services.

Schedule: Monday - Friday 8:00 AM to 4:30PM

Meet the Team!
The RiversideCounty Department ofPublic Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

EXAMPLES OF ESSENTIAL DUTIES

CENTRALIZED MAIL SUPPORT
• Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S.

mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S.

mail.

• Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S.

mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.

• Assign required charges for and meter U.S.

mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S.

Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.

SUPPLY SERVICES SUPPORT
• Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.

• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routi...